退貨政策 Refund Policy

Last updated: Fri Aug 15 2026 21:57:18 GMT+0800 (Taiwan Time)

感謝您選購 Palette Carys。若收到的商品有任何問題，或希望申請退貨，請先閱讀以下政策並與我們聯繫。

本政策不限制消費者依適用法律享有的權利。

一、台灣地區訂單七日解除權

依中華民國《消費者保護法》，台灣地區以消費為目的的網路購物，原則上可於收到商品次日起七日內，以書面通知或退回商品的方式解除契約，無須說明理由。

七日期間為考慮期，而非試用期。消費者得於確認商品所必要的合理範圍內檢視商品；如有超出合理檢視所必要的使用、毀損、缺件、污染或其他造成商品價值減損的情況，我們將依實際狀況及適用法律處理。

如商品依法屬於通訊交易解除權的合理例外情形，我們會在商品頁面或購買前明確告知。

二、一般退貨條件

如欲申請一般退貨，請儘可能保持商品及相關內容完整，包括：

・商品本體
・瓶身及標示
・原始外包裝
・配件、附件及相關文件
・活動贈品或滿額贈品

請勿因不必要的使用或處理造成商品毀損、污染或內容物減少。

僅有不影響商品本身品質及正常使用的輕微外盒壓痕，不視為商品瑕疵。

如為套組、組合優惠或附有贈品的訂單，退貨時應一併退回相關商品及贈品。若僅退回部分商品，退款金額可能依實際保留商品及原優惠條件重新計算，但不影響消費者依法享有的權利。

三、無法依一般退貨方式處理的情況

除法律另有規定外，下列情況可能無法依一般退貨方式辦理，或可能依商品價值減損程度調整退款：

・已超過法定或本政策所定的申請期間
・商品因非確認商品所必要的使用而明顯減少、污染或損壞
・因保存不當、錯誤操作、碰撞或其他人為因素造成損壞
・商品、附件、贈品或重要包裝內容不完整
・退回的商品與原訂單內容不符
・依法屬於通訊交易解除權合理例外，且已於購買前明確告知的商品或服務

本條不適用於商品原有瑕疵、出貨錯誤或依法不得排除的消費者權利。

四、瑕疵、破損或出貨錯誤

如收到的商品有下列情況，請儘速與我們聯繫：

・商品破損或滲漏
・內容物或商品本身有異常
・收到錯誤商品或色號
・商品或數量短缺
・其他可能影響正常使用的問題

聯絡時請提供：

・姓名
・訂單編號
・商品名稱及色號
・問題說明
・商品、外包裝及物流包裝照片或影片

經確認後，我們會依個別情況提供補寄、換貨、退款或其他適當處理方式。確認屬商品瑕疵、運送損壞或出貨錯誤時，必要的退回或重新寄送費用由 Palette Carys 負擔。

瑕疵商品的法定權利不因超過七日考慮期而自動消失，並依適用法律處理。

五、色差與外包裝狀況

我們會盡力呈現接近實品的商品顏色，但不同螢幕、亮度、拍攝光線及顯色設定可能造成些微色差。一般且合理的顯色差異不視為商品瑕疵。

物流運送可能使外包裝產生不影響商品品質及使用的輕微摺痕或壓痕，此類情況通常不視為商品瑕疵。如商品本體同時受損，請聯絡客服並提供照片。

六、退貨申請方式

請使用 Contact Us 頁面的客服按鈕

請勿在未確認正確退貨地點前，直接寄送至商品包裝、物流單或舊政策所列地址。Palette Carys 的訂單可能由不同地區出貨，客服將依訂單及所在地提供適用的退貨地址與寄送方式。

是否屬於法定解除權，不以客服事前核准為必要；但事前聯絡可避免寄往錯誤地址或影響退款處理。

退回商品時，請使用可追蹤的寄送方式，並妥善包裝商品，以避免退回途中損壞。

七、退貨運費

台灣消費者依法於七日內行使通訊交易解除權時，退回商品所需費用將依《消費者保護法》辦理。

如商品有瑕疵、破損、短缺或出貨錯誤，經確認後，必要的退換貨費用由 Palette Carys 負擔。

海外訂單因個人原因申請退貨時，除當地強制性法律另有規定外，退貨運費、關稅、清關費及其他相關費用原則上由顧客負擔。請先聯絡客服確認是否適合退回及正確退貨地址。

八、退款方式與時間

收到退回商品後，我們將確認商品及訂單狀況，並通知您處理結果。

退款將依適用法律於合理期間內，以原付款方式辦理：

・信用卡付款：退款將退回原信用卡。實際入帳時間依發卡銀行及付款平台作業時間而定。
・銀行轉帳：確認退款後，我們會請您提供必要的退款帳戶資料。
・其他付款方式：將依原付款平台可提供的方式處理。

因退款產生的銀行或付款平台入帳時間，不在 Palette Carys 可控制範圍內。如超過合理時間仍未收到退款，請聯絡發卡銀行或我們的客服協助查詢。

九、海外訂單

海外顧客的退貨、取消及退款權利，可能因居住地或收件地法規而有所不同。本政策不排除當地法律不得限制的消費者權利。

海外退貨前請務必聯絡客服。由於部分訂單可能跨境出貨，若未事先確認退貨地址，可能產生額外運費、關稅、包裹遺失或無法收件的情況。

已支付的進口關稅、增值稅或清關費通常由當地主管機關或物流公司收取，Palette Carys 不一定能代為退款。相關退費請依當地規定向收取單位申請。

十、課程及服務

實體課程、線上課程或其他服務的取消、改期與退款規則，以各課程頁面、報名表或報名時提供的規則為準。

十一、聯絡我們

如對退換貨或退款有任何疑問，請聯絡：

營運商家：派樂凱瑞工作室
品牌名稱：Palette Carys
統一編號：82628959
Email：palettecarys@gmail.com
官方網站：https://www.palettecarys.com

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Thank you for shopping with Palette Carys. If there is a problem with your order or you wish to request a return, please review this Policy and contact us.

Nothing in this Policy limits any consumer right that cannot legally be excluded.

1. Taiwan Orders and the Seven-Day Cancellation Right

Under Taiwan’s Consumer Protection Act, consumers purchasing online for personal consumption generally have the right to cancel the contract by written notice or returning the goods within seven days beginning from the day after delivery, without providing a reason.

This seven-day period is a cooling-off period rather than a trial period. Customers may inspect a product only to the extent reasonably necessary to confirm its nature and condition. Excessive use, damage, missing contents, contamination or other reduction in value may be handled according to the circumstances and applicable law.

Where a product legally falls within an exception to the statutory cancellation right, this will be clearly disclosed on the product page or before purchase.

2. General Return Conditions

Where possible, returned products should include:

• The product
• Container and product label
• Original outer packaging
• Accessories, inserts and relevant documents
• Promotional or complimentary gifts

Please avoid unnecessary use or handling that may damage, contaminate or reduce the contents of the product.

Minor dents or creases to outer packaging that do not affect the product’s quality or normal use are not considered product defects.

Where an order includes a set, bundle discount or complimentary gift, the relevant items and gifts should be returned together. If only part of a promotional order is returned, the refund may be recalculated according to the products retained and the original promotional conditions, without limiting statutory consumer rights.

3. Returns That May Not Be Accepted in the Usual Manner

Unless applicable law provides otherwise, a return may not qualify for a standard refund, or the refund may be adjusted to reflect a reduction in value, where:

• The applicable return period has expired
• The product has been unnecessarily used, reduced, contaminated or damaged
• Damage was caused by incorrect storage, improper use, impact or another customer-related factor
• Products, accessories, gifts or important packaging contents are incomplete
• The returned product does not match the original order
• The product or service falls within a lawful exception to the cancellation right that was clearly disclosed before purchase

This section does not apply to original product defects, fulfilment errors or consumer rights that cannot legally be excluded.

4. Damaged, Defective or Incorrect Items

Please contact us promptly if:

• A product arrives damaged or leaking
• The product or contents appear abnormal
• You receive the wrong product or shade
• Products or quantities are missing
• Another issue may affect normal use

Please provide:

• Your name
• Order number
• Product name and shade number
• A description of the issue
• Photos or video of the product, outer packaging and shipping packaging

Once reviewed, we may offer a replacement, reshipment, refund or another appropriate solution. Where the issue is confirmed to be a product defect, shipping damage or fulfilment error, Palette Carys will cover the necessary return or redelivery costs.

Statutory rights relating to defective products do not automatically expire at the end of the seven-day cooling-off period.

5. Colour Variation and Packaging Condition

We make reasonable efforts to display colours accurately. However, slight differences may occur because of screen settings, brightness, photography and lighting. Normal and reasonable colour variation is not considered a product defect.

Shipping may cause minor dents or creases to outer packaging that do not affect product quality or use. These are generally not considered defects. If the product itself is also damaged, please contact us with photos.

6. How to Request a Return

Please use the international customer-service button on our Contact Us page

Do not send a return to an address shown on old policies, shipping labels or product packaging before confirming the correct return location. Orders may be fulfilled from different regions, and customer service will provide the appropriate address and instructions based on the order.

A statutory cancellation right does not depend upon our prior approval. However, contacting us first helps prevent the parcel from being sent to the wrong location or delaying the refund.

Please package the return carefully and use a trackable shipping method.

7. Return Shipping Costs

Where a Taiwan consumer exercises the statutory seven-day cancellation right, return costs will be handled in accordance with Taiwan’s Consumer Protection Act.

If an item is confirmed to be defective, damaged in transit, incomplete or incorrectly supplied, Palette Carys will cover the necessary return or replacement shipping costs.

For international change-of-mind returns, return shipping, customs duties, clearance charges and related costs are generally the customer’s responsibility unless mandatory local law provides otherwise. Please contact us before returning an international order.

8. Refund Method and Timing

After receiving the returned item, we will inspect the product and order details and notify you of the result.

Approved refunds will be processed within a reasonable period and in accordance with applicable law, generally through the original payment method:

• Credit-card payments will be returned to the original card. The posting time depends on the payment provider and card issuer.
• For bank-transfer payments, we may request the necessary account information.
• Other payment methods will be refunded using the options available through the original payment provider.

Bank and payment-provider processing times are outside our direct control. If a refund does not appear within a reasonable time, please contact your bank or our customer service team.

9. International Orders

Return, cancellation and refund rights may vary according to the customer’s country or delivery destination. This Policy does not exclude any mandatory local consumer right.

Please contact us before returning an international order. Because some orders may be fulfilled across borders, using an unconfirmed return address may result in additional shipping costs, customs charges, loss or failed delivery.

Import duties, VAT and customs-clearance charges are generally collected by local authorities or carriers and may not be refundable by Palette Carys. Customers should contact the relevant collecting authority regarding any possible refund.

10. Courses and Services

Cancellation, rescheduling and refund terms for in-person courses, online courses and other services are provided on the relevant course page, registration form or booking information.

11. Contact Us

For questions about returns or refunds, please contact:

Business operator: PALETTE CARYS CO.
Brand: Palette Carys
Email: palettecarys@gmail.com
Website: https://www.palettecarys.com